Returns & Exchanges
At ACEMAGIC, we stand behind the quality of our high-performance computing solutions with a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return your product for a full refund or exchange within 30 days of delivery.
Initiate Your Request
Contact our customer support team at [email protected] with your order number and the specific reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Hardware
Ensure the device is reset to factory settings and securely packaged in its original box, including all power adapters, cables, and documentation provided at purchase.
Ship the Package
Affix the provided shipping label to your package and drop it off at the designated carrier location; we recommend retaining your tracking number for security.
Inspection and Refund
Once our technicians verify the condition of the hardware, we will process your refund or dispatch your replacement unit within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing